Field Service Technician – Medical Devices (m/f/d)
As a high-tech company with a 70 years long tradition, we develop and produce worldwide leading solutions for medical diagnostics focusing on hemodynamics and electrophysiological measuring stations, as well as data management solutions for the interventional cardiology field.
Field Service Technician – Medical Devices (m/f/d)
To strengthen our team, we are looking for a Field Service Technician – Medical Devices (m/f/d). In this role, you will be responsible for the technical installation, maintenance, and servicing of our systems at customer sites. You will ensure the smooth operation of our products and serve as the primary point of contact for technical inquiries. In close collaboration with our Sales, Support, and Development teams, you will make a significant contribution to customer satisfaction and system availability.
A high level of willingness to travel and flexibility is essential for this position, as you will regularly support our customers on site. Through your commitment, you will ensure that our medical systems operate reliably and that our partners receive optimal technical support.
Your Responsibilities
- Plan and execute system installations
- Conduct testing, servicing, and troubleshooting
- Offer clinical case support to end users
- Document and track all relevant customer activities in the ticketing system
- Troubleshoot product issues at customer sites and identify usability concerns
- Relay customer feedback to appropriate departments within the company
- Document complaints in accordance with QMS processes
- Install software updates and perform necessary documentation and training as required by QMS
Your Profile
- Completed technical training, e.g., as a medical technician, electronics technician, mechatronics technician or a comparable qualification
- Experience in technical field service or a service-oriented environment is an advantage
- Solid knowledge of electronics, IT systems, and networking technology
- Prior knowledge or experience in Cardiology & Electrophysiology is a plus
- Structured, independent, and solution-oriented working style
- No travel restrictions: Flexibility to manage irregular travel schedules, including short-notice travel
- Very good German and good English language skills
- Strong service mindset and customer orientation
We offer
- Engaging and challenging tasks within an international team
- High level of personal responsibility, flat hierarchies, and quick decision-making processes
- Full-time position in a dynamic work environment with flexible working hours
- Company car for both business and personal use
Are you interested in joining our dynamic team?
We look forward to receiving your detailed application, including your desired salary and availability. Please send it via email to: bewerbung@schwarzercardiotek.com or by mail to Schwarzer Cardiotek GmbH, Human Resources, Im Zukunftspark 3, D – 74076 Heilbronn.
For any questions, please feel free to contact Mrs. Seraphine Melber at +49 7131 / 2774 500.
